Shipping policy
VeloriaVibe Shipping Policy
At VeloriaVibe, we are committed to delivering your order quickly and efficiently.
1. Processing Time
- Orders are processed within 1-2 business days after payment verification.
- Once shipped, a confirmation email with tracking details will be sent.
2. Shipping Destinations & Delivery Times
We ship to the following countries with estimated delivery times:
| Country | Estimated Delivery Time |
|---|---|
| Netherlands (NL) | 3-7 business days |
| Belgium (BE) | 3-7 business days |
| Germany (GER) | 3-7 business days |
| Sweden (SE) | 3-7 business days |
| France | 3-7 business days |
| United Kingdom (UK) | 3-7 business days |
| United States (US) | 5-12 business days |
Note: Delivery times may vary due to customs, courier delays, or unforeseen circumstances.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided link.
4. Shipping Delays
We strive to complete all deliveries within the specified timeframes. However, delays may occur due to:
- Adverse weather conditions
- Customs processing
- High order volume (e.g., holidays)
If your order is delayed beyond the estimated timeframe, please contact us at [Placeholder Email] or call [Placeholder Phone Number].
5. Lost or Stolen Packages
If the carrier confirms delivery, VeloriaVibe is not responsible for lost or stolen packages. If your package appears lost, please:
- Double-check the shipping address.
- Check with household members or neighbors.
- Contact the courier directly.
If the issue remains unresolved, contact us at [Placeholder Email].
6. Damaged Items
If your order arrives damaged, email [Placeholder Email] within 48 hours with:
- Your order number
- Photos of the damaged item and packaging
We will offer a replacement or refund based on the situation.
7. International Customs & Duties
- Customers outside the EU & UK may be responsible for customs duties or taxes.
- Customs clearance times may affect delivery timelines.
For any shipping-related questions, contact us at info@veloriavibe.com.
Contact
DRAVEXA FORGE LLP
Address: 3rd Floor Suite, 207 Regent Street, London, England, W1B3HH
Company Number: OC456036
Email: info@veloriavibe.com